Healthcare Providers

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Oral healthcare is recognized as an essential component of overall health. It’s critical that infection prevention and control practices are in place to protect the health and safety of patients and dental healthcare personnel (DHCP). We continue to learn about the transmission and severity of COVID-19 and the implications for dental practice. DHCP have a very high potential for exposure to COVID-19 if performing certain aerosol-generating procedures on known or suspected COVID-19 patients. Therefore, when providing care, these patients should be isolated in a room with effective ventilation.

Dental settings should balance the need to provide necessary services while minimizing risk to patients and DHCP. The Centers for Disease Control and Prevention (CDC) has developed a framework for healthcare personnel and healthcare systems for delivery of non-emergent care during the COVID-19 pandemic. DHCP should use their clinical judgment in determining those procedures that can be performed safely and effectively at this time. The Rhode Island Department of Health (RIDOH) recommends continued review of Guidance for Healthcare Personnel from CDC and defers to this guidance in areas of question.

Individual dental practices should review this guidance and customize it for their clinical setting. This guidance represents suggested minimum standards, and some practices will choose to exceed these standards. For example, practices treating vulnerable patients, including older adults at greater risk for severe COVID-19 outcomes, should use effective source control, including N-95 respirators, when caring for unmasked high-risk patients.

Place signs and posters at facility entrances and in strategic places, such as restrooms, registration desks, waiting rooms, and exam rooms, providing instruction on washing hands, wearing face coverings, and cough etiquette.

Individual healthcare facilities can choose whether to require the use of face masks outside of the clinical areas. RIDOH recommends wearing a mask in all healthcare settings when community transmission rates of COVID-19 are high (greater than or equal to 100/100,000 people).

Fundamental to safe practice is effective ventilation. The American Society of Heating, Refrigerating and Air-Conditioning Engineers has provided information on dental office design to reduce airborne disease transmission.

Questions are welcome and answered via email at [email protected].

Long-Acting Monoclonal Antibodies (LA-MABS)

LA-MABS to prevent COVID-19 before exposure are available for adult and pediatric outpatients who:

  • Have a moderately to severely compromised immune system,
  • Are age 12 or older,
  • have not recently tested positive for COVID-19,
  • have not recently been exposed to someone with COVID-19, AND
  • have not gotten a COVID-19 vaccine in the last two weeks.

Treatment Option

To refer a patient for pre-exposure prevention of COVID-19, find current providers using the COVID-19 Therapeutics Locator. This website is updated every 24 hours.

There are two options currently authorized for treatment for outpatients who test positive for COVID-19: monoclonal antibodies (MABS) and oral antivirals

Treatment is most important for people at high risk for progressing to severe disease and/or hospitalization. For details on medical conditions and other factors associated with increased risk for progression to severe COVID-19, including race and ethnicity, review the Centers for Disease Control and Prevention (CDC)’s People with Certain Medical Conditions website.

Monoclonal Antibodies (MABS)

Treatment with MABS is available for outpatients age 12 and older who test positive for COVID-19 and started having mild to moderate symptoms in the last seven days.

Treatment Option

How to Get Treatment for Patients

Encourage patients to get tested as soon as they have COVID-19 symptoms so eligible patients can start treatment as early as possible to maximize treatment effectiveness. Healthcare providers can refer eligible patients to the these MABS infusion centers or services. Some of these services provide in-home treatment. 

Infusion centers and services are using similar referral criteria and treatment processes. Review interim guidelines released by the COVID-19 Treatment Guidelines Panel on Patient Prioritization for Outpatient Anti-SARS-CoV-2 Therapies  on December 23, 2021.

Discuss treatment options with patients and give them the Early Use Authorization (EUA) patient fact sheet.

Patients without a regular healthcare provider can visit Patients who don't have or have lost their health insurance can learn about accessing healthcare and support services.

MABS Resources

Oral Antivirals

Oral antiviral treatment is available for outpatients age 12 and older who test positive for COVID-19 and started having mild to moderate symptoms in the last five days.

Treatment Options

How to Get Treatment for Patients

Encourage patients to get tested as soon as they have COVID-19 symptoms so eligible patients can start oral antiviral treatment as early as possible to maximize treatment effectiveness. Oral antivirals should be prescribed as soon as possible after a COVID-19 diagnosis and within five days of symptom onset.

The oral antivirals will be available in certain pharmacies across the state. To view current availability before submitting a script to a participating pharmacy in Rhode Island, go to the COVID-19 Therapeutics Locator. This website is updated every 24 hours.

Oral Antiviral Resources

COVID-19 Treatment Resources

The most effective way to prevent the spread of COVID-19 and to protect against severe illness, hospitalization, and death is to stay up to date with your COVID-19 vaccinations. Rhode Island regulations (216-RICR-20-15-7) require that healthcare workers or assisted living residence workers shall be up to date with their COVID-19 vaccines, meaning a person has received all recommended doses of COVID-19—including a booster dose when eligible—or wear a National Institute for Occupational Safety & Health (NIOSH)-approved N95 mask while working in healthcare facilities during a period in which the COVID-19 prevalence rate in the State is greater than or equal to 50 cases per 100,000 people per week.

For more information on these regulations, please see the page on Healthcare Worker Vaccine Requirements.

The Rhode Island Department of Health (RIDOH) recommends COVID-19 testing for patients who have symptoms of COVID-19 or may have been exposed to someone with COVID-19.

RIDOH strongly recommends that healthcare providers offer on-site COVID-19 testing to their patients for three reasons:

  • Patients value getting COVID-19 testing and advice about treatment from a trusted healthcare professional who knows them and their health history.
  • As we enter year three of the pandemic, resources will need to shift back to regular healthcare channels to create a sustainable system.
  • If a patient tests positive, they may need to provide formal documentation to schools or their employer while they isolate. This letter, like other forms of medical documentation, should come from their primary care provider.

Primary care providers can offer PCR specimen collection or point-of-care antigen testing to test their patients for COVID-19.

PCR Specimen Collection

Providers interested in collecting PCR specimens should reach out to their partner laboratories to determine if they provide this service. Most clinical laboratories in Rhode Island can test respiratory specimens for COVID-19.

Primary care providers and respiratory clinics that are already performing in-office PCR specimen collection and sending tests to a laboratory for processing should order tests according to the office’s or laboratory’s protocol.

Point-of-Care Antigen Testing

Point-of-care antigen tests are a fast and easy way to test your patients for COVID-19 in your office. Any office can procure rapid antigen test kits themselves through medical supply vendors. Most of them are relatively inexpensive to purchase and can be reimbursed through insurance.

  • If your office already has a CLIA certificate of waiver to perform on-site testing, you can start testing patients right away. Any office currently performing strep or influenza testing should already have a CLIA certificate of waiver to perform on-site testing.
  • If your office doesn’t already have a CLIA certificate of waiver, you will need to submit an application for licensure to RIDOH to begin testing patients on site. Send your completed application to RIDOH’s State Health Laboratories (SHL) via an email to [email protected]. You can learn more about how to submit an application for a CLIA certificate of waiver at

COVID-19 Testing Referral Options

Outpatient healthcare providers who don’t offer in-office specimen collection or point-of-care antigen testing can direct patients to a local pharmacy or respiratory clinic. Patients may also test themselves for COVID-19 at home.

For more information about COVID-19 testing options in Rhode Island and to find the test site closest to you, visit

Report any positive cases of COVID-19 to RIDOH within 24 hours, including reinfection and vaccination breakthrough cases. The ordering provider should direct anyone with a positive test result to isolate, whether from rapid antigen or PCR testing.

For reporting positive results from testing you have ordered and sent out through a laboratory system:

  • Report positive results only. 
  • Please include the patient’s name, DOB, testing date, and testing site. 
  • For reinfection and vaccination breakthrough cases, include the initial infection date and/or the patient's vaccine product and injection dates.
  • You may report by either of the following methods. We strongly encourage you to send by secure email if possible, as our fax machine can get backed up. For the time being, we do not recommend calling 401-222-8022 with positive results due to phone waiting times.  
    1. Email using secure email. Send the test result to [email protected] with the subject: LAB POSITIVE. Attach the result report to the email or copy and paste the report into the body of the email.
    2. Fax to 401-222-2488. Include a cover letter (re: LAB POSITIVE). 

For reporting point-of-care and rapid test results performed at your site:

  • Report all positive and negative results. 
  • Email Chris Jenkins for information on how to send POC results: [email protected]  
  • Do not send results to Christine Jenkins.  

It's no longer necessary to report Patients Under Investigation (PUIs). Do not use the PUI form to report positive results to RIDOH.

For reporting possible cases of Multi-Inflammatory Disease in Children (MIS-C), please call the RIDOH Center for Acute Infectious Disease Epidemiology at 401-222-2577 Monday-Friday 8:30 a.m-4:30 p.m. (401-276-8046 after-hours).

Patient Resources

  • When do I need to isolate or quarantine? What should I do if I've been exposed to someone with COVID-19? (web page)  Eng | Esp | Port
  • COVID-19 Isolation and Exposure Calculator
  • RIDOH no longer provides letter request services. If you need documentation to confirm the result of a COVID-19 test, completion of isolation and quarantine, or to be cleared for travel, please contact your primary care physician. If you need a copy of your COVID-19 test result, please visit or contact the location where you were tested.

Provider Resources

The following resources and tools help providers assess whether a staff member or patient who tests positive for COVID-19 may have exposed others in the practice. RIDOH encourages practices to use these tools to identify and inform staff and patients who are close contacts and should quarantine, and to instruct them to self-monitor for symptoms for 14 days from exposure.

Centers for Disease Control and Prevention (CDC) now recommends reporting of MIS-C and MIS-A. Clinical criteria for each condition follows. Report cases to Rhode Island’s Center for Acute Infectious Disease Epidemiology by calling 401-222-2577 Monday through Friday from 8:30 a.m. to 4:30 p.m. If after hours, please call RIDOH’s answering service at 401-276-8046 to connect with the medical staff on call.

Multi-System Inflammatory Syndrome in Children (MIS-C)

MIS-C is a condition associated with infection from COVID-19. Clinical criteria for MIS-C diagnosis include:

  • Younger than age 21 and
  • Fever, laboratory evidence of inflammation, severe illness requiring hospitalization, multisystem organ involvement and
  • No alternative plausible diagnosis and
  • Positive for current or recent COVID-19 infection by RT-PCR, serology, or antigen test or exposure to a suspected or confirmed COVID-19 case within the four weeks before symptoms started

Click here for clinical information from Hasbro Children's Hospital and additional resources on MIS-C.

Multi-System Inflammatory Syndrome in Adults (MIS-A)

MIS-A is a condition similar to MIS-C, but in adults. For the MIS-A case definition, providers can use either the same definition for MIS-C or the definition used in the Morbidity and Mortality Weekly Report (MMWR) series.

The MIS-A case definition used in the report includes the following five criteria:

  • Severe illness requiring hospitalization in a person age 21 or older and
  • Positive test result for current or previous COVID-19 infection (nucleic acid, antigen, or antibody) during admission or in the previous 12 weeks and
  • Severe dysfunction of one or more extrapulmonary organ systems (e.g., hypotension or shock, cardiac dysfunction, arterial or venous thrombosis or thromboembolism, or acute liver injury) and
  • Laboratory evidence of severe inflammation (e.g., elevated CRP, ferritin, D-dimer, or interleukin-6) and
  • Absence of severe respiratory illness (to exclude patients in which inflammation and organ dysfunction might be attributable simply to tissue hypoxia)


Long COVID, also known as "long haul" COVID, has been described as subacute and chronic multi-system post-infectious sequelae of acute COVID-19 infection. It is distinct from MIS-C and MIS-A.


For specialty care of patients with Long COVID, primary care providers can refer their patients to the Infectious Disease and Immunology Clinic at Lifespan.

  • Fax referrals to the Infectious Diseases and Immunology Center at 401-793-7401
  • Send referrals within Lifespan through LifeChart as "Referral to Infectious Diseases"


CDC, Evaluating and Caring for Patients with Post-COVID Conditions: Interim Guidance

The listings below reflect the latest updates from MABS infusion centers and services.

To tell your patients where they can get pre-exposure prevention medication or oral antiviral treatment for COVID-19, use the COVID-19 Therapeutics Locator. This website is updated every 24 hours.

Alert Ambulance Service - Mobile Integrated Healthcare

  • Location:
    • In-office treatment at 2346 Post Rd., Suite 102, Warwick
    • In-home treatment also available
  • Days & Hours for Scheduling Infusions: Monday - Friday, 9 a.m. - 5 p.m.
  • Days & Hours for Treatment: Monday - Friday, 8 a.m. – 4 p.m. (appointment required)
  • Contact: 508-944-7722 or [email protected]
  • Resources: Website | Referral Form (provider fills out form)

Atmed Urgent Care, East Greenwich

  • Location: 5750 Post Rd., East Greenwich
  • Treatment Days/Hours (appointment required): 
    • Monday - Friday, 8 a.m. - 8 p.m.
    • Saturday & Sunday, 9 a.m. - 5 p.m.
    • Holidays, 9 a.m. - 5 p.m.
    • Note: Appointments requested through a referral can be scheduled at any time during regular business hours
  • Contact: 401-398-8760
  • Resources: Website | Referral Form (provider fills out form, referrals also available on site)

Atmed Urgent Care, Johnston

  • Location: 1524 Atwood Ave., Johnston
  • Treatment Days & Hours (appointment required): 
    • Monday - Friday, 8 a.m. - 9 p.m.
    • Saturday & Sunday, 9 a.m. - 8 p.m.
    • Holidays, 9 a.m. - 5 p.m.
    • Note: Appointments requested through a referral can be scheduled at any time during regular business hours
  • Contact: 401-273-9400
  • Resources: Website | Referral Form (provider fills out form, referrals also available on site)

Cumberland Emergency Medical Services

  • Location:
    • In nursing homes or assisted living facilities in Cumberland only
    • In-home treatment also available for homebound Rhode Island residents
  • Days & Hours for Scheduling Infusions: Monday - Friday, 8 a.m. - 4 p.m.
  • Days & Hours for Treatment: Monday - Saturday, 8 a.m. – 5 p.m. (appointment required)
  • Contact: 401-334-3090 ext. 6 or  [email protected] or fax 401-334-3113
  • Resources: Referral Form (provider fills out form)

If you’re interested in becoming a MABS provider, review our Monoclonal Antibody Treatment Provider Enrollment, Reporting, and Ordering Instructions.

Clinical Requirements and Guidance

RIDOH advises all healthcare providers to follow Occupational Safety and Health Administration (OSHA) standards and US Centers for Disease Control and Prevention (CDC) guidance in their clinical settings.

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